IT & Tecnology

Nokia Asha 501 and Asha platform reinvent the affordable smartphone category

Espoo, Finland – 9 May 2013 – Nokia today unveiled the first of a new family of Asha smartphones with the introduction of the Nokia Asha 501. The handset pushes the boundaries of affordable smartphone design with bold color, a high-quality build and an innovative user interface. The Nokia Asha 501 is the first device to run on the new Asha platform, which is designed to make the experience faster and more responsive. The Asha platform also helps developers to create, publish and make more money from apps made specifically for the new generation of Asha devices.

Standout design, innovative user interface

The Nokia Asha 501 makes high-end design and quality accessible to more people. The device is available in a choice of six striking colours that complement the elegant design. It comes in just two parts: a durable, removable casing and the scratch-resistant glass display, which features a three-inch, capacitive touchscreen and a single ‘back’ button. The compact new Asha weighs only 98 grams, for the ultimate portability.

Spectramiin association with EON IT, QPGI and Actifioto hold TechCafe’, an workshop for enterprises in Muscat and Doha

Dubai, UAE –21^stApril, 2013 — Spectrami, the leading value added distributor in the MENA region today announced that as part of its value add servicesit has initiated its educative and awareness program, 'TechCafe’ to address the concerns of enterprise end-users in the region.TechCafe’ is a focused event targeting pre-qualified customers that have genuine requirement for the targeted solutions.

The New DMC-GF6 is Perfect for Capturing Breathtaking Imagery and Engaging Videos

Dubai, UAE, 9^th April 2013 - Panasonic is proud to introduce a new Digital Single Lens Mirrorless Camera DMC-GF6 from the stylish, most compact GF series of LUMIX G. The new 16.00–megapixel Live MOS Sensor achieves high-resolution, high sensitivity image recording. The Venus Engine is also newly developed for DMC-GF6 to attain high-performance signal processing and the advanced noise reduction system minimizes noise and even achieves shooting at max. ISO 25600(Extended) high sensitivity taking best advantage of the new sensor.

The DMC-GF6 boasts high-speed, high precision Light Speed AF system including practical full-time AF and tracking AF is available in video recording. Newly integrated Low Light AF enables quick, accurate focusing on the target subject even in low-lit situations. Getting ready to shoot in only 0.5 sec after start-up, the DMC-GF6 never misses fleeting shooting opportunities.

Senior Executives from Schneider Electric and Huawei to Headline Event on 9 April at Rochester Institute of Technology in Dubai

Dubai-UAE: 8 April, 2013 – Dubai Silicon Oasis Authority (DSOA), in collaboration with Optimus Technology and Telecommunications, today announced the ninth edition of the Silicon Oasis TechForum will highlight the challenges and solutions for energy efficiency and cloud security.

Scheduled to be held on 9 April; 7:00pm onwards at the DSO-based Rochester Institute of Technology in Dubai, the event will also serve as a networking platform for industry professionals, academics and students.

• Tejuri’s partner retailers can now leverage  the world’s largest fraud detection radar for online payments

• Tejuri to outsource its fraud management operations to CyberSource’s Managed Risk analysts, who will support Tejuri in implementing, maintaining and optimising  their online fraud management operations

Dubai, UAE: April 7, 2013: Tejuri.com LLC, the Middle East’s first online shopping mall, in conjunction with Dubai’s Department of Economic Development, announced a partnership with CyberSource, a Visa company (NYSE:V) and one of the world's leading providers of eCommerce payment management services, to provide secure online payment acceptance capability to Tejuri’s partner retailers in the UAE.

- Comguard launcheshigh performance Clavister X8 for harsh and rugged conditions of Middle East region-

DUBAI, UAE, 04thApril 2013: Comguard, a Dubai based leading value added distributor for IT products and part of the Spectrum group announced the launch of world’s most rugged and powerful firewall,the Clavister X8 which can withstand harsh, industrial environments to deliver outstanding performance, offering unified security management between office environmentand industry environment.

Clavister X8 is targeted for installations where standard security products cannot function reliably. With its industrial, rugged design, the durable Clavister X8 is perfect for tough environments, such as remote industrial locations, offshore installations and other demanding environments like deserts where high-end security is required.

- Comguard launcheshigh performance Clavister X8 for harsh and rugged conditions of Middle East region-

DUBAI, UAE, 04thApril 2013: Comguard, a Dubai based leading value added distributor for IT products and part of the Spectrum group announced the launch of world’s most rugged and powerful firewall,the Clavister X8 which can withstand harsh, industrial environments to deliver outstanding performance, offering unified security management between office environmentand industry environment.

Clavister X8 is targeted for installations where standard security products cannot function reliably. With its industrial, rugged design, the durable Clavister X8 is perfect for tough environments, such as remote industrial locations, offshore installations and other demanding environments like deserts where high-end security is required.

ServiceDesk Plus-MSP Raises Standard for MSP Help Desks with Voice-Based Mobile App

• Help desk techs can resolve tickets and manage requests just by speaking

• Built on Nuance, enabling voice recognition to perform complex actions on the go

Dubai, UAE — April 4, 2013 — ManageEngine, the real-time IT management company, today announced general availability of the ServiceDesk Plus-MSP iPhone app, the industry’s first voice-enabled mobile app for managed service providers (MSPs) running an IT help desk. The ServiceDesk Plus-MSP iPhone app sets a new standard for MSP help desk software, incorporating proven speech recognition technology to enable IT professionals to manage the entire lifecycle of help desk incidents using spoken input — from executing commands and dictating notes to making other extended text entries.

Previewed at Mobile World Congress 2013, the ServiceDesk Plus-MSP iPhone app is now available from the Apple App Store via http://ow.ly/ju3Ng. Editions for other mobile operating systems will follow. You can view a video demo of the voice-enabled iPhone app at http://ow.ly/ju3Di.

MSP help desk technicians are under constant pressure to respond to service requests and resolve tickets as quickly as possible. A voice-enabled mobile app frees help desk techs from their desktop consoles and empowers them to use voice commands — rather than a cramped onscreen keyboard — to access and reply to tickets at any time, from anywhere. That positions MSP help desks technicians to respond to and resolve issues more quickly, improve productivity and deliver a superior customer experience.

“The surge in smartphone adoption and trends like BYOD are increasing enterprise mobility,” said Jayakumar Karumbasalam, product manager at ManageEngine. “With the iPhone app for ServiceDesk Plus-MSP, we’re bringing breakthrough speech recognition to help desk management, empowering MSPs to take even greater advantage of today’s mobile trends. Our iPhone app lets MSPs establish mobile access to their business-critical help desk software so they can respond and resolve issues around the clock and around the world, increasing the efficiency of their help desk — and also increasing their bottom line.”

Giving MSPs a Voice at the Help Desk

Created in response to customer demand, the new ServiceDesk Plus-MSP iPhone app can handle multiple accounts through a single help desk so that MSPs don’t have to juggle multiple applications. The app also reflects recent trends in enterprise software as customer service, call center, and now help desk software embrace cutting-edge social and mobile tools to improve efficiency. ManageEngine uses the intelligent speech recognition technology from Nuance Communications, Inc. to deliver a complete, voice-enabled mobile app for the MSP help desk. It is intuitive for users, executing spoken commands as well as performing voice-to-text data entry. The app’s voice-enabled features include:

• Dictate tickets
• Edit tickets
• Reply to tickets
• Assign/Pickup tickets
• Close tickets

In addition to the voice features above, the ServiceDesk Plus-MSP iPhone app also includes a number of features that can be accessed via the iPhone touchscreen, enabling users to:

• Filter requests based on criteria (unassigned, pending, open, etc.) and as well as custom filters
• View request details for individual accounts
• View contract details for accounts
• Create, edit and delete requests
• Perform actions (pick up, assign, close, reply) for requests
• Work log and resolutions can be added/modified for each request
• Make individual requests billable/non-billable
• Add/modify notes for each request
• Set custom filters
• See full, multi-threaded view of conversations
• Access custom fields
• Request history details
• View attachments

Pricing and Availability

The voice-enabled ServiceDesk Plus-MSP iPhone app is available immediately, free of charge, with ServiceDesk Plus-MSP. Download it from the Apple App Store via http://ow.ly/ju3Ng.

Support for additional mobile operating systems will be announced in the coming months. A non-voice-enabled version of the ServiceDesk Plus-MSP app is currently available for the iPad. It can be downloaded from the Apple App Store via http://ow.ly/jxPFr.

• View demo of the new ServiceDesk Plus-MSP iPhone app at http://ow.ly/ju3Di
• ServiceDesk Plus-MSP iPhone app available today for free from the Apple App Store via http://ow.ly/ju3N

For more information on ManageEngine ServiceDesk Plus-MSP, please visit http://www.manageengine.com/products/service-desk-msp. For more information on ManageEngine, please visit http://www.manageengine.com; follow the company blog at http://blogs.manageengine.com, on Facebook at http://www.facebook.com/ManageEngine and on Twitter at @ManageEngine.

About ServiceDesk Plus-MSP

ServiceDesk Plus-MSP is web-based, ITIL-ready, help desk software with an integrated asset management module built specifically for managed service providers. It has been designed to handle multiple accounts in a single help desk so that MSPs don’t have to juggle multiple software applications. It is bundled with thoughtful features like incident management, account management, asset management, knowledge base, service level agreements, remote control management, and purchase and contract management. For more information, visit http://www.manageengine.com/products/service-desk-msp.

About ManageEngine

ManageEngine delivers the real-time IT management tools that empower an IT team to meet an organization’s need for real-time services and support. Worldwide, more than 72,000 established and emerging enterprises - including more than 60 percent of the Fortune 500 — rely on ManageEngine products to ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corp. with offices worldwide, including the United States, India, Japan and China. For more information, please visit http://www.manageengine.com/; follow the company blog at http://blogs.manageengine.com/, on Facebook at http://www.facebook.com/ManageEngine and on Twitter at @ManageEngine.